In association with the Catering Managers Association of Great Britain and the Channel Islands

3G Food Service and Seafood Solutions, a specialist distributor of chilled and frozen foods to the food service sector, pulled out all the stops recently to ensure one of its customers received an important order on time. Jake’s Playworld, a children’s activity centre in Bagshot, Surrey, forgot to order the chips for its restaurant that weekend. Being the most popular item on the menu and with over 200 children set to visit the venue – 3G Sales Rep Tania O’Conner stepped in and hand delivered the order in time for the weekend rush.

“We are delighted by the great, personal customer service we regularly receive from 3G. Each member of the 3G team is extremely helpful and keeps us updated about what’s available, new and in-season, to help with our menu planning. When we set up Jake’s Playworld several years ago we originally appointed a different supplier who offered an impersonal service and did not keep us informed. We decided to change to 3G because it’s a really caring, family business and offers a completely different approach. We are very loyal to the company and are keen to recommend them to other businesses in our area”, said Jackie Dockley, owner of Jake’s Playworld.

Ben Smales, Managing Director of 3G Food Service comments: “It’s great to be commended for our customer service. We invest a lot of time in ensuring we offer our customers the best service possible – whether that’s letting them know what products are in season, helping with menu development or in this case, hand delivering chips for hungry kids! Jake’s Playworld is a valued customer and we look forward to working with them and helping them to develop their food offering for years to come.”

Jake’s Playworld orders a variety of products from 3G’s range including Chicken Nuggets and Shepherd’s Pie and serves both hot and cold food from its restaurant. The company accommodates children aged 6 months – 11 years and regularly runs holiday clubs and birthday parties.

Full details of all products, orders and special offers can be obtained by calling the 3G Customer Service Centre on 0870 850 5213 or by visiting the company’s website at www.3gfoodservice.co.uk. Customers can also register online to regularly receive latest information, Product Guides and product updates.